L&M Building Maintenance Privacy Policy
Last Updated: [31/03/2026]
At L&M Building Maintenance, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website or use our services, how we use it, and how we keep it secure.
1. Who are we?
We are L&M Building Maintenance, a professional handyman and maintenance service. For the purposes of data protection law, we are the “Data Controller.”
Contact: Mike
Email: lm_maintenance1@hotmail.com
Telephone: 07711 222405
2. How do we collect your information?
We obtain information about you when you:
Use our website contact form.
Contact us via phone, email, or social media.
Request a quote or book a service.
Provide feedback or testimonials.
3. What type of information is collected?
The personal information we collect might include:
Contact Details: Name, address (for site visits/billing), email address, and phone number.
Job Details: Information about your property or the specific electrical, plumbing, or maintenance tasks required.
Photos: We may take “before and after” photos of our work. We will ask for your verbal consent before using any of these for marketing (e.g., on our website or social media).
Digital Data: Our website may use cookies to collect your IP address and information regarding what pages are accessed and when (see Section 10).
4. How is your information used?
We use your information to:
Provide you with a professional quote.
Carry out the agreed-upon trade services (Electrical, Plumbing, etc.).
Process payments and issue invoices.
Notify you of changes to our services or scheduled appointments.
Comply with legal obligations (e.g., HMRC tax records or Electrical/Plumbing certifications).
Legal Basis: We process your data primarily to fulfill a Contract (to do the work) and for our Legitimate Interests (to manage our business and respond to enquiries).
5. How long is your information kept?
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (e.g., keeping financial records for 6 years for HMRC). We will hold your personal information on our systems for as long as is necessary for the relevant activity.
6. Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. We may pass your information to third-party service providers only for the purposes of completing tasks and providing services to you on our behalf (e.g., an accountant or a specialist subcontractor if agreed with you).
7. Your Rights
Under UK GDPR, you have the following rights:
Access: You can ask for a copy of the info we hold about you.
Correction: You can ask us to correct inaccurate data.
Erasure: You can ask us to delete your data (where we are not legally required to keep it).
Object: You can object to us using your data for certain purposes.
8. Security Precautions
When you give us personal information, we take steps to ensure that it’s treated securely. Any digital records are stored on password-protected devices, and physical records are stored in a secure location.
9. Use of ‘Cookies’
Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow 그 website to recognise you when you visit. They help us improve our website and deliver a better, more personalised service. You can switch off cookies by setting your browser preferences.
10. Complaints
If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/
Phone: 0303 123 1113